Please contact us if you have a problem about our services or if you have a land owner or land occupier complaint.

We offer a free service and will act in an open and professional manner to try to resolve your concern fairly and promptly to everyone’s satisfaction.

First Gas Limited
Phone: (04) 460 2540
Address: C/- Transact Management Limited, Level 4, iPayroll House, 93 Boulcott Street, PO Box 23039, Wellington 6014

If for any reason we can’t resolve your problem internally within 20 working days, then you may be able to ask the Electricity and Gas Complaints Commissioner (EGCC) to investigate the issue.  First Gas Limited is a member of the EGCC, which offers a free independent dispute resolution service for complaints about New Zealand electricity and gas companies.  You can find out more about the EGCC at

Note that the EGCC cannot investigate a complaint about an issue involving more than $50,000.

Utilities Disputes Ltd
Phone: 0800 22 33 40
Address: PO Box 5875, Lambton Quay, Wellington 6145