Providing a safe supply of gas is our priority. Check here for the latest safety advice near our pipelines at home or at work.

We will not charge a homeowner/occupier for attending a call out or making a situation safe, if you are in any doubt call us 0800 802 332.

Why does natural gas smell?

Natural gas in its raw state is odourless, so a distinctive rotten egg or sulphur-like odour is intentionally added to natural gas so that even the smallest of leaks can be detected by smell. If you smell gas please call us on 0800 802 332.