How do I connect to Natural Gas?
I live outside your distribution area, so what are my options?
If you do not live in our network area then talk to us about using Rockgas LPG or you will need to contact the natural gas network operator in your area who are:
How much does it cost to connect?
Natural Gas is really efficient and most of the time – if your home is within 20 metres of a gas main in the street – there is no charge to establish the connection. There is a charge for the supply of gas from your retailer and from your gas fitter to connect your Gas appliances into our network. At any stage we can help you guidance or with a quote so fill in the online form here or call our team on 0800 NEW GAS (639 427).
How long does it take to connect?
To connect to the gas main can take up to 5 working days. Getting signed up for Gas from your retailer is straightforward and can happen as soon as your Gas fitter is finished installing the appliances. Most Gas fitters take 5 to 7 days to have gas running.
Why is the Meter position important?
It is important as the connection from the Main Gas line comes to this point. Our preference is to have the meter as close to the boundary fence as is practical.
Do I need to use a Gas Fitter?
Yes. All gas appliances must be installed by suitably qualified installers and the installation certified by a certifying gas fitter who will commission the system & then issue a gas compliance certificate once the work completed.
Why do I need to have a retailer to apply for a connection?
Your Natural Gas retailer actually supplies the gas so you need to advise us who your natural gas retailer will be when applying for a natural gas connection. We cannot process your connection application unless there is a nominated retailer.
Here is a list of all the Natural Gas retailers here and note that different pricing plans apply so feel free to shop around.
If I have a problem with my Gas connection who do I call?
Gas is a safe energy source however, if you suspect have a gas leak then evacuate the area immediately surrounding any gas escape without using any device that may create a spark, including a mobile phone.
Please report all damage no matter how minor. For a major incident, where there is risk to life or property, call 111
For all other emergencies call us on 0800 802 332
If I need to complain, what is the process?
If your concern is regarding the service you have received from First Gas please contact 0800 FIRST GAS or email firstname.lastname@example.org.
First Gas is a member of Utilities Disputes Limited.
Please supply the following information to help us respond to your query:
- Phone number
- The name of your gas retailer
- ICP number (you can find this on your gas energy bill)
- If it relates to a connection, disconnection or relocation your case number if available
Once we receive your formal complaint or dispute, we will do our best to find out what went wrong and try to fix the problem. First Gas endeavours to resolve all complaints within 20 working days but we may notify complainants in writing that it could longer (up to 40 working days) where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to Utilities Disputes Ltd. This is a free and independent service.
The Commissioner can be contacted at: