Contact Firstgas

To report an outage or in an emergency.


If there is a major incident, where there is risk to life or property.

0800 734 567

You can talk to our team about the situation and if required someone will come to the site.

0800 802 332

Residential gas emergencies.

Permits and before you work enquiries

There are different requirements for working near our pipelines depending on whether it is a distribution pipeline, or a high pressure transmission pipeline.

Send us an enquiry

We aim to respond to all enquiries within 1-2 business days or call our Customer Contact Centre on 0800 FIRSTGAS (0800 347 784)

New connections

Your enquiry

Privacy consent

Please read our Privacy Policy to understand how Firstgas collects, protects, and uses your information. You also have the right to access your personal information and request a correction.

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Media enquiries

This information is provided for media use only. If you are a customer, please call our Customer Contact Centre on 0800 347 784.

For general media enquiries contact:

  • Cressida Gates-Thompson

    External Communications Specialist, Clarus

    Send email
  • Ben Gerritsen

    General Manager Customer and Regulatory, Clarus

    Send email