If your concern is regarding a service you have received from Firstgas, please contact 0800 FIRSTGAS (0800 347 784) or email firstname.lastname@example.org.
Firstgas is a member of Utilities Disputes Limited.
Please supply the following information to help us respond to your query:
- Phone number
- The name of your gas retailer
- ICP number (you can find this on your gas energy bill)
- If it relates to a connection, disconnection or relocation then please provide us with your case number if available
Once we receive your formal complaint or dispute, we will do our best to address the issue. Firstgas aims to resolve all complaints within 20 working days. However, we may notify complainants in writing that it could take longer (up to 40 working days) where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to Utilities Disputes Ltd. This is a free and independent service.
The Utilities Dispute Commissioner can be contacted at:
Utilities Disputes Ltd
0800 22 33 40
PO Box 5875