Terms & Conditions

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Connecting to our gas distribution network

If you are thinking about connecting to our gas distribution network, or already have, this document sets out terms and conditions that apply to that connection. 

If you decide to accept our offer, these terms and conditions will govern our relationship with you. It’s important you read and understand everything from the beginning. If you’re unsure about anything, send us an email at connections@firstgas.co.nz anytime, or give us a call on 0800 NEW GAS (0800 639 427).

To be clear, our relationship relates only to your connection to our network – from your meter to our gas main. Our relationship doesn’t extend to meter readings or to the supply of gas itself. For any questions about these matters, please contact your retailer. You might also want to visit the Powerswitch website to find the best pricing plan for your needs.

before you dig

Dig Your Own Trench (DYOT)

This guide outlines the Dig Your Own Trench (DYOT) requirements for installing natural gas service pipes within private property boundaries. It provides clear specifications, depth requirements, and responsibilities to ensure trenches are compliant, safe, and ready for connection to the gas network.